Frequently asked questions

Below you can find answers to the most frequently asked questions, if you cannot find your answer please contact our customer service through our contact form.


Publications that have not been released yet are available for pre-order. When you pre-order a publication you go through the order process and pay for the full order at checkout. The order will be send out as soon as the publication becomes available.

The publication date for the book I pre-ordered has passed and I have not received my order, how is this possible?

Please note there is a possibility of delayed publication, the availability dates indicated are not always guaranteed. We do our best to make the publication dates as accurate as possible.

How does the ordering process work?

First order

If you are ordering on our website for the first time you will be asked to register, this registration only takes two minutes.

The next time you order you can log in using your e-mail address and personal password.

Is it possible to order multiple books at the same time?
Yes! You can order both multiple copies of the same book or different books at the same time.

Can I order a book that is for pre-order and an already available publication at the same time?
Yes! Do note that your order will not be shipped out until both publications are availabe.

What information will I receive?
When you place your order you will receive an order confirmation via e-mail, this confirmation gives you an overview of both the cost and content of the order. An invoice will be sent by email a few days after you have placed your order.

Most of our publications can be ordered using our website, if you cannot find the publication you are looking for please reach out to our customer service by calling 02/289 26 56 or using our contact form.


What are the payment methods on your website?

On our website you can pay using the following methods: Bancontact, Creditcard, KBC/CBC Pay button, Belfius Pay button,  iDEAL

There is a problem with my delivery or billing address, what should I do?
If you made a mistake filling in your address or have moved you can easily change your address in your account. If you have an ongoing order that needs changing the address please contact our customer service, they will be able to see if an address change is still possible and act accordingly.

My account?

How do I make an account?
It is very easy, please register your details here.

How do I change my account details?
Simply log-in to your account and change what you need.

I have forgotten my password. What should I do?
Please put in your e-mail address on this page, you will receive an e-mail with instructions.

How do I subscribe to your newsletter?
At the bottom of every page you can fill in your e-mail address to sign up. After filling out your e-mail address you will be able to choose which newsletters you want to receive.

Are my personal details safe if I create an account?
Our website is fully compliant with the Data Protection Act so your personal details will always be kept safe. Check out our Privacy Policy for more information.